Delivery Information

Shipping

Shipping to Europe.

If the consignment value of your order is €22 or below, the order can be imported free of import VAT and duties.

If the consignment value is above €22 but below €150, you will be liable to pay only import VAT which will typically be collected by the courier, who will also generally hold the parcel until payment is made.

If the consignment is above €150, you will be liable to pay import VAT and duties, which will again be collected by the courier.

During the checkout process, you'll be told if you're likely to incur import VAT and duties so that it does not come as a surprise upon delivery of your HannaHugs products!

The amount of Import VAT and Duties that will be charged will vary based on the country you're based and the product types being imported.

There is always the potential of delays due to a high volume of orders or postal service problems that are outside of our control.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
Royal Mail 48	Usually 48 hours after order is dispatched	£3.95

International Shipping

We offer international shipping to the following countries: Europe, USA, 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Estimated Price
EU	4 to 7 business days	£8.00
USA	4 to 7 business days	£8.50
AUSTRALIA	6 to 9 business days	£15.00

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HannaHugs is not responsible for these charges if they are applied and are your responsibility as the customer.

Refunds, returns, and exchanges

At HunnaHugs, every order is bespoke and printed to order. We have partnered with a Print On Demand service to print, fulfil and ship your order to you. For UK customers, your order will be delivered using Royal Mail 48. You can expect your order to arrive 7-10 days after purchase. Because of the bespoke nature of every order, we are unable to offer returns or exchanges unless there is fault with the item.

The Hats are fulfilled and packed by our very own Hannah! We will fulfil the order within two working days. We will then send to you using Royal Mail 1st Class for delivery! 

Please note

• If you order a hat with another item in the same order, they will arrive separately. 
• If you order a hat with another item, you will only be charged postage once if in the same order.
• All shipping estimates on this page relate solely to shipping, and not order fulfilment. You will receive another notification when your order has shipped. Shipping costs are dependent upon weight and size of each product type. 

Please contact us here or email hello@hannahugs.com for any further questions